For Before & After-School Programs
Flexible Care WithoutThe Phone Chaos
Pickup window calls, drop-in requests, snow-day questions — Hazel handles them with the school calendar in mind, so your team handles kids.
Pickup window calls, drop-in requests, snow-day questions — Hazel handles them with the school calendar in mind, so your team handles kids.
BASC programs run on Hazel — pickup-window calls handled, drop-ins approved in seconds, snow days broadcast in five minutes flat.
At 5:45 pm I’m staring at 6 missed calls and 4 parents at the door.
Parents keep asking “is my kid going today?” and we keep answering the same thing.
Snow day messaging takes us an hour to push out.
Late-pickup fee conversations are awkward — and inconsistent across staff.
Hazel knows your program calendar, drop-in rules, late-pickup fees, and the family’s child by name — so the 5:45 pickup window stops being the loudest hour of your day.
Answers every parent question instantly, in your center's voice. Most childcare sites lose 90% of visitors to a quiet "Contact us" form — Hazel Chat catches them and books the tour right inside the widget.
Hazel Voice answers every call in your center's voice — a real conversation, not a phone tree. Three specialist personas you can deploy independently or together.
Hazel captures every inquiry, runs childcare-specific email + SMS sequences, and surfaces the next-best move. Ensures every family stays nurtured until they enroll.
Hazel knows your program calendar — school days vs. early dismissal vs. holidays vs. snow days vs. drop-in eligibility. Parents text the program number, ask any variation of “is my kid going,” and Hazel answers in seconds with the family’s child’s actual schedule.
Bus running late? Hazel knows. Snow day? Hazel sends the broadcast to every family in 5 minutes, in every language, with the make-up plan attached. Drop-in request mid-day? Hazel checks capacity, approves, sends the family the bill, and updates your roster — no human in the loop unless you want one.
The hour from 5:00 to 6:00 used to be 30 minutes of phone calls and 30 minutes of physical dismissal. Now Hazel handles every “running 10 minutes late” and every “different person picking up today” via text. Your team owns the door, not the phone.
For BASC vendors operating across a school district: central enrollment, central reporting, central compliance. Each site keeps autonomy over local hours, drop-in capacity, and after-school activities. Your district contract gets the standardized data it requires. Each site director keeps the autonomy they need.
Hazel knows your fee schedule. The late-pickup fee that’s $1/minute after 6:00, the second-sibling 15% discount, the drop-in vs. regular-enrollment rate. Every conversation about money is consistent, accurate, and applied automatically. No more director writing fees on a sticky note for the front desk staff to enter Monday.
Google for Education, Outlook, district SISes (PowerSchool, Infinite Campus, Skyward): Hazel inherits your school’s schedule, early dismissals, and holiday calendar automatically.
SMS, ParentSquare, Remind, ClassDojo: Hazel sends snow-day alerts, pickup-window updates, and program announcements in the family’s preferred channel and language.
Stripe and district invoicing flows: late-pickup fees, sibling discounts, subsidy applications, and drop-in charges all calculated and applied automatically.
We onboard you in late summer — school calendar synced, drop-in rules dialed in, late-pickup fees configured. Hazel is live for the first day of school, owning your pickup window from day one.
Get StartedWe sync your school calendar, configure drop-in eligibility, set late-pickup fees, and tune Hazel’s voice to your program’s brand.
Hazel handles “is my kid going today” and calendar questions first. We watch the funnel, tune answers in real time.
Hazel takes the pickup window. Late-pickup texts, change-of-pickup-person requests, drop-in approvals — all running through her.
Each quarter, we review how Hazel handled the busy weeks (back-to-school, spring break, snow days) and tune her for the next.
15 minutes. Bring your busiest dismissal hour. We’ll show you Hazel running it live.