AI Assistant Built ForChild Care & Schools
Your 24/7 trusted, warm, and conversational enrollment specialist that answers phone calls, chat inquiries, books tours, and captures & manages family leads with a custom CRM built for you.
- Fully customizable & personalized to your center
- All inquiries logged, transcribed, and summarized
- Customized call transfers & smart routing
- Automated next steps & marketing material
- Live in 24 hours with dedicated onboarding specialist
- Integrates directly with your systems
Built by childcare operations experts that served 50,000+ centers
One assistant. Five core capabilities.
Your backup when the front desk can't pick up.
Handles calls during drop-off rush, nap time, after hours, and weekends. Routes enrollment inquiries, parent questions, and absences away from voicemail.
No voicemail. No lost families. Your staff stays present.
Books tours and captures every lead.
Answers prospective parent questions about tuition, availability, and programs. Checks waitlist status and books tours directly — even at 9pm on a Sunday.
Fuller classrooms. Fewer missed leads. Less phone tag.
Handles the routine so your team can focus on the kids.
Absences, late pickups, schedule changes, policy questions — Hazel fields the everyday calls that pull staff away from the classroom.
Teachers stay in the classroom. Parents always get an answer.
Handles It
Professional
Director
Knows when to handle it. Knows when to hand off.
Evaluates every incoming call and routes urgent or sensitive matters to the right person — with full context, so nothing is lost in the handoff.
Your staff handles judgment calls. Hazel handles the rest.
What's our biting incident policy?
Document the incident, notify both sets of parents within 1 hour, file an incident report...
Source: Staff Handbook
Every policy, every procedure — instantly.
Your staff can call or text Hazel to get answers about your center's policies, procedures, and handbooks. Built from documents you already have — no training manuals to write.
New hires onboard faster. Experienced staff stop guessing. Directors stop repeating themselves.
Hazel knows your center.
Hazel isn't a generic answering service reading from a script. She's trained on your programs, your policies, and your people.
Hazel
routing your call
Live Enrollment · “Do you have openings for a 2-year-old?”
Yes — one spot opens in the Toddler Room Monday. Want me to hold it for a tour?
You decide when and how.
Human-First
Staff answers, Hazel covers overflow
Your team picks up when they can. Hazel catches every call they miss — no parent ever reaches voicemail.
Hazel-First (Select Hours)
Hazel active during specific windows
Set Hazel to handle calls during drop-off rush, after hours, or weekends — wherever the gaps are.
Hazel-First (Always)
Hazel handles everything, 24/7
Every inbound call goes to Hazel. Your staff stays fully uninterrupted — from first ring to resolution.
Full visibility. Total control.
Every call logged, transcribed, and summarized. See who called, what they needed, and what Hazel did — all in one place.
Call logs & recordings
Every inbound and outbound call logged with full transcripts and audio recordings.
Summaries & insights
AI-generated summaries for every interaction — scan your day in seconds, not hours.
Text confirmations
All SMS confirmations, follow-ups, and parent replies in one threaded view.
Customize your assistant
Update Hazel's knowledge base, tone, greeting, and policies anytime — no dev needed.
Escalation rules
Define exactly when and how calls get routed to your director, staff, or emergency contacts.
Secure by default
All data encrypted at rest and in transit. PII handled securely. Built for regulated environments.
Every lead tracked. Every follow-up automated.
Hazel doesn't just answer the phone — she feeds every inquiry into a pipeline that nurtures families from first call to enrolled.
Maria Santos
Sofia, 2yr · Phone call
James Park
Ethan, 3yr · Website chat
Every inquiry in one place, scored and tracked.
Every call, chat, walk-in, and web form creates a lead that moves through your pipeline — from first contact to enrolled. Leads are scored automatically based on engagement so you know who to prioritize.
No spreadsheets. No sticky notes. One board for every family.
When
New lead from phone call
"Hi Maria! Thanks for calling Sunshine Daycare..."
Programs, tuition, and tour booking link
Call back in 24hrs if no tour booked
The right message at the right moment — hands-free.
Build if-then workflows that react to lead behavior. A new inquiry gets a welcome text. A no-show tour gets a reschedule nudge. A stale lead gets a personal check-in. All automatic.
SMS, email, tasks, and stage changes — triggered by behavior, not memory.
Tour Calendar
April 2026
Parents book tours themselves. Reminders go out automatically.
Share a public booking page where parents pick a time that works. Hazel sends confirmation texts, day-before reminders, and syncs everything with Google Calendar and Calendly.
Fewer no-shows. No phone tag. No double-booking.
Enrollment inquiry — Toddler program, starting May
"Yes, we'd love to book a tour for Thursday!"
Asked about infant program availability and pricing
Absence report — Ava won't be in tomorrow
"Hi David! Reminder: your tour is tomorrow at 10 AM."
Every message, every call — one timeline per family.
Phone calls, text messages, and website chats live in a single inbox. Your team sees every interaction at a glance with full transcripts, AI summaries, and the ability to respond directly.
No context lost between channels. Every conversation in one place.
Integrates with the tools you already use
Childcare Software
Absences logged, attendance updated, meal counts synced — directly in your CMS. No double entry.
Calendar & CRM
Tours booked in Google Calendar or Calendly. Leads created in HubSpot or Salesforce. Automatically.
Parent Communication
Text confirmations sent after tour bookings, absence reports, and schedule changes. Parents stay informed.
Hazel does more than answer calls.
Live in less than a week.
Sign up and share your center's information.
We set up everything in the background — import your templates, build your phone agent, connect your software systems, and support you through launch.
We learn your center
Share your website, policies, and programs. We configure Hazel to match your center's voice.
You choose a local number
Pick a local phone number — this is the number your AI receptionist will answer.
You customize your receptionist
Set your greeting, escalation rules, hours, and how you want calls handled.
Goes live — everything tracked
Hazel starts answering. Every call, text, and action is logged in your dashboard.
Common questions, answered.
Ready to give your team
their time back?
15 minutes. No commitment. See exactly how Hazel handles your center's calls.